Tag Archives: service

Container carriers must address poor quality of service

Alliances are leading to poorer perceived service to shippers.  It’s more evidence that ocean carriers need to pay attention to the entire supply chain and the overall performance.

American Shipper

Source: GSF: Container carriers must address poor quality of service | AS Daily Newsletter | AS Daily | American Shipper

Lean Operations in Services – A Bank Loan Operation

Interesting how you can use the principles of operations management in any field.

ISM – Publications – Inside Supply Management – Transforming Traditional Lean Principles