Category Archives: Service Management


New index to improve liner reliability

 mentions that the Shanghai Shipping Exchange (SSE) and Cargosmart are defining a new index of carrier reliability.   Current reliability is around 80%. That means 1 in 5 ships are not arriving on time.

A good reliability index should prove useful to shippers trying to choose a carrier for their cargo.  If you need it on time, you need to pick a high reliability carrier.  Forwarders and NVOOCs, who buy blocks of slots on carriers’ ships for resale, will be moved to choose carriers who won’t cancel and who won’t delay the ships.  The index should also be useful to them.

I’ve been complaining for a while that carriers are not addressing the problem of erratic timing of shipments, and it’s a serious customer service issue for them. It’s time they started addressing it.  True, the larger ships made it more of a problem, but that is of their own doing. Customer service improvement costs money, but you make it up by holding onto good customers longer term.


via Shippers welcome plan for new index to improve liner reliability – The Loadstar


Flexport – moving beyond freight forwarding?

This article looking at Flexport now appeared recently under Cathy Morrow Roberson’s byline in The Loadstar.  We enjoy hearing about what Flexport is doing now.  But the idea that they are changing direction to become more like a 4PL is not the point. That’s where they were always going!!  The press and financial folks may have perceived them as a technology play.  But all along Ryan Petersen has intended to create a firm that actually helps customers manage their supply chains, by giving them visibility, a certain amount of in-depth analysis, and good service assistance in dealing among supply chain partners, temporary or permanent.  I don’t think the vision has changed; just the world’s view of it.

  via The Morrow-Roberson road test: Flexport – moving beyond freight forwarding  – The Loadstar


SAE International forms microbility data standards consortium

SAE is the former Society of Automotive Engineers, and has been a leader in standard setting for many years.  There is clearly a need for standards around data for shared bike and scooter services, for instance.  The main cooperators are Miami-Dade County, Jump, Spin, and Populus (a data platform).

A similar effort by Los Angeles called the Mobility Data Specification (MDS) led to major complaints from Uber and Lyft, the ride-hailing service operators.   They don’t want to be bound by the rules.  Other cities have been following the MDS as well.

Perhaps such a consortium effort could help resolve these problems. I’m surprised there isn’t communication between the Los Angeles group and the SAE.

screenshot-Smart Cities Dive 2019-05-23   AUTHOR  via SAE International to form microbility data standards consortium | Smart Cities Dive