Here we see the new world of ocean shipping. the future will belong to those who figure out how to get great customer service throughout the supply chain, not just in their own little domain. It’s just the sort of thing carrier alliances, ocean carriers, and ports ought to be working toward.
Amazon is a good example of the possibilities, because it’s not just one supply chain. Amazon actually aspires to manage many supply chains; each of its sellers and each of its sources has its own supply chain. But it does want to control the quality of the service, or service level. This effort is part of its campaign to set a standard for all its participating supply chains.
Amazon.com Inc’s China arm has registered as an ocean freight forwarder, according to the U.S. Federal Maritime Commission, a move that will give it more control over shipping products from Chinese factories to U.S. shoppers.