Otis Elevator Vision & Mission

Otis Worldwide | Our Vision

OUR VISION

We intend to be the recognized leader in service excellence among all companies—not just elevator companies—worldwide. We will inspire our customers’ total confidence through exceptional service that earns us 100 percent of their business, 100 percent of the time.

OUR VALUES—PRINCIPLES THAT GUIDE OUR
WORK BEHAVIOR

People
We believe the most important assets of the Otis Elevator Company go home at the end of every workday.

Safety
Millions of people around the world use Otis elevators and escalators every day without giving safety a second thought. For us, that’s success. We understand that the safe way is the only way.

Quality
For more than 150 years, quality has made Otis the most trusted name in the industry.

Integrity
We must do the right thing every time, and run our business to the letter and spirit of the law. By acting ethically and honorably, we win the loyalty of our customers.

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